Privacy Policy
Last Updated: January 2026
Filezzy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at filezzy.com (the "Service").
By using Filezzy, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Files You Upload
When you use our tools, you upload files to our servers for processing. We want to be absolutely clear:
- We do not access, view, analyze, or share the contents of your files
- Files are processed automatically by our systems without human intervention
- Files are used solely to perform your requested operation
- Files are automatically and permanently deleted according to your tier's retention period (see Section 3)
- You may manually delete your files immediately after downloading
1.2 Information You Provide
When you create an account or contact us, we may collect:
- Email address
- Password (encrypted)
- Name (optional)
- Communication preferences
1.3 Local Storage
When you use our Service, we store essential data in your browser's local storage to provide core functionality (such as session management). This data stays on your device.
1.4 Information Collected When You Have an Account
When you create an account or log in, we collect and store:
- IP address — For session security and fraud prevention
- Connection metadata — Such as browser user-agent, for session management and support
We use this only to manage your sessions, secure your account, and respond to support requests. We do not use it for advertising or profiling.
1.5 Cookies and Similar Technologies
We use cookies and similar technologies only where necessary to:
- Maintain your session when logged in
- Remember your preferences (such as language)
- Protect against cross-site request forgery (CSRF)
See our Cookie Policy for details. We do not use analytics or advertising cookies unless you have given consent (where required by law).
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain our services
- Process your file operations
- Create and manage your account
- Process payments and subscriptions
- Send transactional emails (receipts, confirmations)
- Respond to inquiries and support requests
- Analyze usage to improve our services
- Detect and prevent fraud or abuse
- Comply with legal obligations
We do not:
- Sell your personal information to third parties
- Use your files for training AI models
- Access or analyze the content of your uploaded files
- Send marketing emails without your consent
3. File Retention and Deletion
Your files are handled with strict security protocols. Retention varies by your access tier:
| Tier | Retention Period |
|---|---|
| Guest (no account) | 1 hr |
| Free / Day Pass | 1 month |
| Pro (subscription) | 6 months |
| Failed uploads | Immediately deleted |
Automatic Deletion: Processed files are automatically and permanently deleted from our servers when your tier's retention period expires.
Manual Deletion: You can delete your files immediately after downloading by clicking the delete button.
No Backups: We do not create backups of your processed files.
4. Data Sharing and Disclosure
We may share your information only in the following circumstances:
4.1 Service Providers
We use trusted third-party services to operate our platform:
| Service Type | Provider | Purpose |
|---|---|---|
| Payment Processing | Payment provider | Subscription billing |
| Analytics | Google Analytics | Usage analysis |
| Cloud Infrastructure | AWS/Cloud providers | File processing |
| Transactional email provider | Account notifications |
These providers are contractually bound to protect your data and use it only for specified purposes.
4.2 Legal Requirements
We may disclose information if required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Government requests
- Protection of our rights or property
- Prevention of fraud or illegal activity
- Protection of user safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
5. Data Security
We implement robust security measures:
- Encryption in Transit: All data transmitted via TLS/SSL (HTTPS)
- Encryption at Rest: Files encrypted on our servers
- Secure Infrastructure: Industry-standard cloud security
- Access Controls: Strict employee access limitations
- Regular Audits: Periodic security assessments
Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
6.1 For All Users
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Opt out of marketing communications
- Request data portability
6.2 European Economic Area (EEA) Users — GDPR Rights
If you are in the EEA, you have additional rights under GDPR:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@filezzy.com.
6.3 California Residents — CCPA Rights
California residents have the right to:
- Know what personal information is collected
- Know if personal information is sold or disclosed
- Say no to the sale of personal information
- Access their personal information
- Request deletion of personal information
- Equal service and price (non-discrimination)
We do not sell personal information.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Compliance with applicable data protection laws
8. Children's Privacy
Filezzy is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related inquiries or to exercise your rights:
Email: privacy@filezzy.com
General Support: support@filezzy.com
We aim to respond to all requests within 30 days.
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