Contact Us
We're here to help. Choose the best way to reach us based on your needs.
General Support
For questions about using Filezzy, troubleshooting, or general inquiries:
Email: support@filezzy.com
Response Time: Varies by tier and inquiry type
Please include:
- Your account email (if applicable)
- Description of your question or issue
- Screenshots if relevant
- Browser and device information for technical issues
Billing & Subscriptions
For payment questions, subscription management, or refund requests:
Email: support@filezzy.com
Subject Line: "Billing Inquiry" or "Refund Request"
Please include:
- Your account email
- Transaction ID or receipt number
- Date of purchase
- Details of your inquiry
Privacy & Data Requests
For GDPR requests, data deletion, or privacy-related inquiries:
Email: privacy@filezzy.com
Response Time: Within 30 days (as required by law)
Requests include:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Objection to processing
Security Concerns
To report security vulnerabilities or suspicious activity:
Email: security@filezzy.com
Please include:
- Description of the issue
- Steps to reproduce (for vulnerabilities)
- Any relevant evidence
We take all security reports seriously and will respond within 48 hours.
Legal Inquiries
For legal matters or formal correspondence:
Email: legal@filezzy.com
Before You Contact Us
You might find quick answers in these resources:
- Frequently Asked Questions — Common questions answered
- Terms of Service — Service rules and guidelines
- Privacy Policy — How we handle your data
- Refund Policy — Subscription and refund information
Feedback & Suggestions
We love hearing from our users! If you have ideas for new features or improvements:
Email: support@filezzy.com
Subject Line: "Feature Suggestion" or "Feedback"
Your feedback helps us make Filezzy better for everyone.
Response Times
| Inquiry Type | Expected Response |
|---|---|
| General Support | Varies by tier |
| Billing Issues | Varies by tier |
| Security Reports | 48 hours |
| Privacy Requests | Up to 30 days |
Response times depend on your tier and may be longer during weekends and holidays.
Stay Connected
Email: support@filezzy.com — Reach us anytime for support and updates.
Thank you for using Filezzy. We're committed to providing you with the best file processing experience.
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